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How to Ask Native to Refund a Ticket 🎟

As well as responding to refund requests raised by us when customers contact Native, you can raise a refund request for us to process for you.

We've created this process so that you can easily instruct us to issue a refund when a customer contacts you and asks for a reimbursement, rather than us.

This guide will walk you through how to raise that refund request. There's no need to email us once you've raised it, our team will pick up the requests from the platform.